Contact Us
Have a question about our products or need assistance with your order?
At Medicube, we're committed to providing exceptional customer service and ensuring your shopping experience is smooth, simple, and worry-free. Whether you need help choosing the right skincare products or have questions about an existing order, our dedicated support team is here to assist you.
💬 Live Chat Support
Need assistance right away?
Our Live Chat feature is the fastest way to connect with our customer support team. Simply use the chat widget available on our website, and one of our representatives will be happy to help.
We can assist you with:
- Order status and updates
- Product recommendations and skincare guidance
- Shipping and tracking enquiries
- Returns and refund requests
- Payment or checkout issues
- General product and website enquiries
If all of our agents are currently assisting other customers or are offline, simply leave us a message. We'll respond as soon as possible.
📧 Email Support
Prefer to contact us by email?
You can reach our Customer Support team anytime at:
To help us resolve your enquiry more quickly, please include the following information where applicable:
- Order number
- Full name
- Email address used to place the order
- Phone number (if provided during checkout)
- A brief description of your enquiry
- Photos of the product or package (if reporting damage or defects)
⏳ Response Time
We aim to respond to all customer enquiries within 1 business day.
During promotional events, holidays, or periods of high demand, response times may be slightly longer. We appreciate your patience and will assist you as quickly as possible.
🕒 Customer Support Hours
Our Customer Care team is available:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Enquiries received outside our business hours will be answered on the next business day.
💙 We're Here to Help
Your satisfaction is our priority.
Whether you have questions about your order, need personalised skincare recommendations, require assistance with a return, or simply want to share your feedback, we're always here to help.
Thank you for choosing Medicube. We look forward to assisting you and making your experience with us the best it can be.