Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for choosing Medicube.

We truly appreciate your trust in our products and are committed to providing a smooth, transparent, and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Medicube, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Shipping Charges

Free Standard Shipping

We offer FREE Standard Shipping on eligible orders over the following thresholds:

  • United States: $150

  • United Kingdom: £150

Free shipping thresholds are calculated based on the order subtotal after applicable discounts and before taxes, unless otherwise stated at checkout.

Please note that shipping eligibility may vary depending on the destination, product availability, and other circumstances.

Standard Shipping

For orders below the applicable free-shipping threshold, the following standard shipping fees apply:

  • United States: $14.99

  • United Kingdom: £14.99

For certain destinations outside our standard shipping regions, shipping charges may be calculated separately based on the destination, package weight, dimensions, and available shipping method.

The final shipping charge applicable to your order will be displayed at checkout.

Express Shipping

Need your order sooner?

Express Shipping may be available for eligible destinations in the United States and United Kingdom.

Express Shipping fees are:

  • United States: $29.99

  • United Kingdom: £29.99

Where available, Express orders may be delivered as soon as the next business day after dispatch.

Express delivery times are estimates only and are subject to carrier availability, destination, processing time, weekends, public holidays, and circumstances beyond our control.

2. Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding applicable public holidays.

During promotional campaigns, major sales events, holidays, product launches, or periods of unusually high demand, order processing may take longer than usual.

Processing time is separate from transit time. The estimated delivery period begins after your order has been processed and handed over to the shipping carrier unless otherwise stated.

Once an order has been prepared or packed for dispatch, we may no longer be able to make changes or cancel the order.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Order cancellation can only be accommodated before the order has been prepared for dispatch and is not guaranteed until confirmed by our customer support team.

3. Shipping Methods & Carriers

Medicube works with trusted shipping carriers and authorised fulfilment partners to provide reliable delivery.

Depending on your destination, warehouse availability, package characteristics, and shipping method selected, orders may be shipped using carriers such as:

  • DHL

  • UPS

  • USPS

  • FedEx

  • Royal Mail

  • Other authorised logistics providers

For international orders, DHL may be used as the standard international shipping carrier where available.

For eligible US orders, UPS and/or USPS may be used depending on the destination and available service.

Carrier selection may be determined automatically based on destination, warehouse availability, shipping service, package weight and dimensions, and the fastest available option.

Once your order has been dispatched and handed over to the carrier, delivery progress is managed through the carrier's network and operations.

4. Shipping Confirmation & Tracking

Once your order has been dispatched from our warehouse, you will receive an automated shipping confirmation email containing your tracking number and, where available, a tracking link.

Tracking information may become active after the shipping label has been created or after the carrier has received and scanned the package.

Please allow approximately 24–48 hours for tracking information to become active.

It is completely normal for tracking information to remain unchanged for several days while a package is travelling between sorting facilities, distribution centres, customs facilities, or local delivery offices.

If you have not received a tracking number after your order has been dispatched, please contact our customer support team with your order number so that we can check the status of your shipment.

5. Estimated Delivery Times

Delivery times vary depending on destination, shipping method, processing time, carrier operations, customs clearance, and other circumstances.

Domestic Orders

Estimated delivery:

Approximately 3–7 business days after the order has been placed, including normal processing time, for standard domestic shipping where applicable.

Some destinations may require additional transit time.

United Kingdom & Other Standard Regions

Estimated delivery times will vary depending on the destination and shipping method selected at checkout.

International Orders

International delivery may take approximately:

7–30 business days after dispatch, depending on destination, customs clearance, local courier operations, and other factors.

Some international shipments may take approximately two weeks to one month or longer depending on the destination and circumstances.

All delivery times are estimates only and are not guaranteed delivery dates.

6. International Shipping

Medicube offers international shipping to selected countries and regions where shipping services are available.

International shipping availability may include:

  • United States

  • Canada

  • Brazil

  • Mexico

  • Australia

  • New Zealand

  • United Arab Emirates

  • United Kingdom

  • Selected European destinations

The availability of specific products and shipping methods may vary by destination.

If your country is available at checkout, the applicable shipping options and fees will be displayed before you complete your purchase.

We may restrict or suspend shipping to certain countries or locations due to customs regulations, import restrictions, carrier limitations, product restrictions, or other operational considerations.

7. International Shipping Fees

International shipping fees vary depending on the destination, package weight, dimensions, product availability, and shipping method.

The applicable shipping charge will be calculated and displayed during checkout where available.

For destinations outside our standard shipping regions, shipping costs may differ from the standard rates listed in this policy.

8. Customs, Duties & Import Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Customs handling charges

  • Other fees imposed by the destination country's authorities

These charges are not included in your order total unless expressly stated at checkout and are the responsibility of the customer.

Once an international shipment arrives in the destination country, the relevant customs authority may determine applicable duties, taxes, and handling charges.

Where applicable, the carrier or logistics partner may contact the recipient directly regarding payment of these charges.

Medicube does not control the amount of customs duties, taxes, or handling fees imposed by local authorities.

Important: Customs Charges Are Non-Refundable

Customs duties, import taxes, VAT, and handling charges assessed by customs authorities or the carrier are non-refundable.

If you refuse to pay the required customs charges and the package is returned to us, the customs duties, import taxes, handling charges, return shipping charges, and other fees incurred may not be refundable.

Even where a returned international order is otherwise eligible for a refund, customs duties, import taxes, and handling fees charged to the recipient cannot be refunded by Medicube.

Customers are responsible for understanding the import regulations applicable to their country before placing an international order.

9. Shipping Delays

Although we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Transportation disruptions

  • Regional volume surges

  • Increased package volumes

  • Transportation schedule changes

  • Limited carrier staffing or manpower availability

  • Government regulations

  • Public holidays

  • Natural disasters

  • Incorrect or incomplete shipping information

  • Customs clearance procedures

  • Other circumstances affecting carrier operations

During promotional campaigns and major sale periods, both our fulfilment centres and shipping carriers may experience significantly increased order volumes.

As a result, processing and delivery times may be longer than normal.

Delivery estimates are therefore not guaranteed delivery dates.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Full name

  • Shipping address

  • Apartment/unit number

  • City

  • State/region

  • Postal/ZIP code

  • Country

  • Contact information

Medicube cannot be held responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

This includes, but is not limited to:

  • Incorrect addresses

  • Missing apartment or unit numbers

  • Incorrect postal codes

  • Invalid recipient information

  • Incorrect telephone numbers

  • Incorrect country or region information

11. Changing Your Shipping Address

If your order has already been paid for and you need to change your shipping address, please contact us immediately and provide:

  • Your order number

  • Your original shipping information

  • Your requested new shipping address

We will make reasonable efforts to assist with address-change requests before the order is packed or prepared for dispatch.

However, emailing us does not guarantee that your shipping address has been changed.

An address change is only considered completed once you receive written confirmation from our customer support team confirming that the requested change has been successfully made.

Once an order has been packed, prepared for dispatch, or handed over to the carrier, we may be unable to modify the shipping address.

Medicube is not responsible for failed or delayed deliveries resulting from incorrect shipping information provided by the customer.

12. Missing or Delayed Tracking Updates

Tracking information may not update every day.

It is normal for a package to go several days without a tracking update while travelling between sorting facilities or while awaiting processing at a local delivery facility.

In some cases, tracking may not update until the package reaches a local post office or is scanned for final delivery.

If you have not received a tracking number after your order has shipped, please contact our support team with your order number.

If your tracking information has not shown any movement for more than 10 business days after dispatch, please contact us so that we can investigate the shipment with the carrier.

For tracking-related concerns, please include your order number in all communications to help us process your request more efficiently.

13. Lost, Stolen or Delivered Packages

If your tracking information shows that your package has been Delivered, but you cannot locate it, please take the following steps:

  1. Check around your property and any designated delivery locations.

  2. Check with household members or neighbours.

  3. Contact the shipping carrier directly.

  4. Contact our customer support team if you still cannot locate the package.

Medicube may assist in submitting a carrier investigation where applicable.

However, if a package has been confirmed as delivered by the carrier or logistics partner and is subsequently reported as stolen or missing, Medicube cannot guarantee a refund or replacement.

We are not responsible for packages that are stolen after confirmed delivery to the shipping address provided at checkout.

14. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 30 days of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

  • Photos of any visible damage

  • A description of the issue

Our team will review the claim and determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy where applicable.

For faster processing, please include your order number in all communications with our customer support team.

Product Condition

Refunds or replacements may not be available for products that:

  • Have been partially or substantially used

  • Have a broken or removed seal

  • Have been damaged through customer misuse

  • Have been dropped

  • Have been spilled

  • Have been improperly stored or handled

  • Have otherwise been damaged after delivery through circumstances unrelated to a manufacturing or shipping defect

Medicube cannot accept responsibility for personal damage caused to a product after delivery.

Products purchased from retailers or third-party sellers other than our authorised sales channels may not be eligible for refund or replacement through Medicube. Please contact the retailer from which the product was purchased for assistance.

15. High-Volume & Promotional Periods

During promotional campaigns, seasonal sales, holidays, product launches, and other high-volume periods, order and package volumes may increase significantly.

During these periods:

  • Order processing may take longer than usual.

  • Shipping carriers may experience delays.

  • Tracking updates may take longer to appear.

  • Delivery times may be extended.

  • Regional transportation networks may experience additional congestion.

We appreciate your patience during these periods and will make reasonable efforts to process and dispatch orders as quickly as possible.

16. Order Cancellation

Order cancellation requests must be submitted as soon as possible after placing an order.

Cancellation may be accommodated only before the order has been prepared for dispatch.

Once an order has been packed, prepared for shipment, or handed over to a carrier, cancellation may no longer be possible.

Please note that submitting a cancellation request does not automatically cancel your order. Cancellation is only effective once confirmed by our customer support team.

17. Third-Party Carriers

Once an order has been dispatched and handed over to the shipping carrier, the shipment becomes subject to the carrier's delivery procedures, operating schedules, and network conditions.

Carrier-related delays may occur due to circumstances including:

  • Regional package volume

  • Transportation schedules

  • Staffing availability

  • Weather

  • Customs

  • Local delivery conditions

  • Operational disruptions

Medicube will provide reasonable assistance with carrier-related issues where applicable, but cannot guarantee the performance or delivery schedule of third-party carriers.

18. Need Help?

If you have any questions regarding your order or shipment, please contact our customer support team.

Email: help.medicube@gmail.com

When contacting us, please include your order number and relevant shipping details so that we can assist you as quickly as possible.

We appreciate your patience and thank you for choosing Medicube.