Shipping policy

Shipping Policy

Thank you for choosing Medicube.

We truly appreciate your trust in our products and are committed to providing a smooth, transparent, and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order, you agree to the terms outlined below.

Shipping Charges

Free Standard Shipping

We offer FREE Standard Shipping on orders over:

  • $150 within the United States
  • £150 within the United Kingdom
  • €200 within Europe

Standard Shipping

For orders below the free shipping threshold, a flat shipping fee applies:

  • $14.99 (United States)
  • £14.99 (United Kingdom)
  • €14.99 (Europe)

Express Shipping

Need your order sooner?

We offer Express Shipping for:

  • $29.99 (US)
  • £29.99 (UK)

Express orders are typically delivered as soon as the next business day after dispatch where available. Delivery times may vary depending on your location and carrier availability.

Order Processing

Orders are typically processed within 2–3 business days (Monday–Friday, excluding weekends and public holidays).

During promotional events, holiday seasons, product launches, or other periods of unusually high demand, processing times may be extended due to increased order volume.

Orders cannot be modified or cancelled once they have been packed or prepared for shipment. If you need to make changes, please contact us immediately after placing your order. While we will do our best to assist, changes cannot be guaranteed once order processing has begun.

Shipping Methods

To ensure fast and secure delivery, we work with trusted shipping carriers and authorised fulfilment partners.

Depending on your location and product availability, your order may be shipped using one or more of the following:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Royal Mail
  • Amazon Logistics
  • Space NK
  • ULTA
  • Kohl's
  • ASOS
  • Other authorised logistics partners

Carrier selection is determined automatically based on destination, warehouse availability, and the fastest available shipping option.

Once your order has been dispatched, responsibility for delivery and shipment updates transfers to the selected shipping carrier.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

It is normal for tracking updates to pause temporarily while your package is in transit or awaiting processing at carrier facilities.

If your tracking has not updated for more than 10 business days, please contact our support team for assistance.

Estimated Delivery Times

Domestic Orders

Estimated delivery:

5–7 business days after shipment.

International Orders

Estimated delivery:

7–30 business days after shipment depending on destination, customs clearance, and local courier operations.

Please note that these delivery times are estimates only and are not guaranteed.

International Shipping

Medicube proudly ships to customers worldwide where shipping services are available.

International shipping availability may vary depending on local regulations, customs restrictions, or carrier limitations.

Shipping costs for destinations outside our standard shipping regions may vary depending on destination, package weight, dimensions, and shipping method selected during checkout.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country's customs authorities.

These charges are not included in your order total unless otherwise stated and are the sole responsibility of the customer.

Medicube has no control over these charges and cannot estimate their amount, as customs policies vary by country.

If customs fees are refused by the customer and the shipment is returned, any shipping charges, return shipping fees, customs charges, or carrier fees incurred may be deducted from any eligible refund.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • Transportation disruptions
  • Government regulations
  • High shipping volumes
  • Public holidays
  • Natural disasters
  • Incorrect shipping information

Delivery estimates should not be considered guaranteed delivery dates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Medicube cannot be held responsible for delays, failed deliveries, or lost packages resulting from:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Invalid recipient information

If you notice an error in your shipping address, please contact us immediately at help.medicube@gmail.com.

Address changes can only be made before an order has been packed for shipment and are not guaranteed until confirmed by our support team.

Missing or Delayed Tracking Updates

Tracking information may not update every day.

It is common for packages to remain without tracking updates while travelling between sorting facilities.

If your shipment has shown no tracking movement for more than 10 business days after dispatch, please contact us with your order number and our team will investigate with the carrier.

Lost, Stolen or Delivered Packages

Once a package has been marked as Delivered by the shipping carrier, Medicube cannot guarantee replacement or refund for packages that are reported lost or stolen.

If you believe your package has been delivered incorrectly, please:

  • Check around your property.
  • Ask household members or neighbours.
  • Contact the shipping carrier.
  • Contact our support team for assistance.

We will gladly assist in filing carrier investigations where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A description of the issue

Our team will review your request and arrange an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

High-Volume Periods

During promotional campaigns, seasonal sales, holidays, or major product launches, both our fulfilment centres and shipping partners may experience significantly higher order volumes.

As a result:

  • Order processing may take longer than usual.
  • Carrier transit times may be extended.
  • Tracking updates may be delayed.

Our team works diligently to process every order as quickly as possible, and we appreciate your patience during these busy periods.

Need Help?

If you have any questions regarding your shipment, please contact our customer support team.

Email: help.medicube@gmail.com

When contacting us, please include your order number to help us assist you more quickly.