Refund & Return Policy

At Medicube, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Please read our Refund & Return Policy carefully before requesting a return or refund.

30-Day Return Policy

We accept returns within 30 days of the delivery date for eligible items purchased directly from our website.

To qualify for a return, products must:

Be unused, unopened, and in their original packaging.
Include all original accessories, inserts, and packaging where applicable.
Be accompanied by proof of purchase (order number or confirmation email).

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they arrive damaged or defective.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number
Clear photographs of the product
Photographs of the shipping box and packaging
A brief description of the issue

Once our team reviews your request, we will determine whether you are eligible for a replacement, refund, or another suitable resolution.

Items Purchased from Other Retailers

This Refund & Return Policy applies only to purchases made directly through medicube.uk.com

We cannot process refunds, replacements, or exchanges for products purchased from third-party retailers or marketplaces, including but not limited to:

Amazon
Space NK
ULTA
Kohl's
ASOS
Other authorised retailers

Please contact the retailer from whom you purchased the product for assistance with their return policy.

Exchanges

At this time, we do not offer direct product exchanges or store credit.

If your return is approved, your refund will be processed to your original payment method. You may place a new order separately if you wish to purchase another product.

Return Process

To initiate a return, please contact our Customer Support team before sending any products back.

Email: help.medicube@gmail.com

Please provide:

Your order number
Full name
Reason for return
Photographs (if the product is damaged or defective)

Our team will review your request and provide return instructions, including the appropriate return address if your return is approved.

Please do not send products back without prior authorisation, as unauthorised returns may not be accepted.

Customer Responsibilities

Customers are responsible for returned products until they are received at our designated returns facility.

We strongly recommend using a tracked shipping service and retaining your proof of postage until your return has been processed.

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.

Medicube is not responsible for returns lost during transit.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used skincare products (unless defective)
Products damaged due to misuse, neglect, accidental damage, or improper storage
Products marked as Final Sale or Non-Returnable
Gift cards
Shipping charges
Items returned without proof of purchase
Items returned outside the 30-day return period

Lost or Stolen Packages

Once a shipment has been marked as Delivered by the shipping carrier, Medicube cannot be held responsible for packages that are lost, stolen, or misplaced after delivery.

If you believe your package has been delivered incorrectly, please:

Check around your property.
Ask neighbours or household members.
Contact the shipping carrier.
Contact our customer support team for assistance.

While we will gladly help investigate the issue, refunds or replacements cannot be guaranteed for confirmed delivered shipments.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Medicube cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be re-shipped.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow approximately 5–12 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Refusals

Medicube reserves the right to refuse returns or refunds if:

Returned products do not meet our return conditions.
Products show signs of use, damage, or tampering.
Proof of purchase cannot be verified.
Fraudulent or abusive return activity is suspected.

Any unauthorised or ineligible returns may be returned to the customer at their expense.

Fair Use Policy

Our return policy is intended to provide a fair shopping experience for all customers.

We reserve the right to limit or refuse refunds, returns, or future purchases where excessive, abusive, fraudulent, or suspicious return activity is identified.